Get a 360° view of every guest across dine-in and event spend
See a 360° view of each guest, from their visits to order history and guest communication
Automatically segment and tag guests (big spender, wine lover, event host)
Generate custom guest reports to track behavior and spend before or after every visit
Drive revenue and enhance hospitality with personalized guest communication tools
Set up automated personalized emails and SMS to both new and returning guests, fostering stronger connections
Respond to guest reviews on Google, Yelp, and your reservations platforms with AI
Centralize a dedicated VIP text line for priority reservation requests
An AI-powered CRM and marketing platform for restaurants. Loyalist aggregates reservation systems, point of sale, reviews, and events into one platform where operators can segment and email their audience, power an SMS line, auto-tag guests, and respond to reviews with AI.
No. Loyalist connects the systems your restaurant already runs on (reservations, point of sale, reviews) into one unified guest profile. You keep your book and your POS. Loyalist sits on top and puts what each of them knows about a guest in one place.
Reservation platforms like OpenTable, Resy, SevenRooms and Tock. Point-of-sale systems like Toast, Square and Lightspeed. Events platforms like Tripleseat and Perfect Venue, plus reviews, hotel PMS and more. The full list lives on the integrations page.
Think of Loyalist as a reverse punch card. A punch card asks the guest to keep track and earn a reward. Loyalist does the tracking for you, so the recognition shows up on your side: the team knows who a guest is, what they order and when they were last in, before anyone says a word. It is a CRM and loyalty platform built for full-service hospitality, where loyalty comes from being known rather than from discounts.
Hundreds of hospitality brands, from single-location operators to groups with 50+ locations, including Major Food Group, Mattos Hospitality, Momofuku, and Eleven Madison Park. Loyalist runs in restaurants, hotels, and members clubs, and anywhere else a guest is worth recognising: museums, golf courses, concert venues, airport lounges, and cocktail bars.
Yes. Loyalist connects events platforms like Tripleseat and Perfect Venue, so private dining and catering history lives on the same guest profile as reservations and spend. The guest who booked the forty-person holiday party and the regular at the bar are often the same person, so events teams can see that history and reach past hosts directly.
