Loyalist × Silverware
Connecting Silverware puts what a guest actually spends onto their profile. Checks arrive with the items rung in, the modifiers attached to them, and the discounts applied, and each is matched to the reservation that held its table, so spend becomes part of a guest's history.
How it works
Silverware records what a table spent, not who was sitting at it. Checks arrive in Loyalist with the spend, the items rung in, the modifier options on each one, the discounts applied, and the table. Nothing on the check identifies the diner, as is the case in every point-of-sale system for dine-in service, so each is paired with whichever reservation covered that table. Once a check is attached to a person, spend stops being a nightly figure and becomes part of what a restaurant knows about that guest.
Key benefits
- All Silverware check, item, and modifier details are brought into Loyalist. The spend, the items rung in, the modifier options on each one, the discounts applied, and the table. Discount detail is unusually complete here, so comps and adjustments are visible rather than folded into a net figure.
- Checks are matched to guests automatically. The check itself names nobody, so it is paired with the reservation covering that table. Spending then attaches to a person rather than to a night, letting a frequent modest guest sit alongside an occasional large one.
- Campaigns and journeys can be built on what guests actually buy. Either figure can define a group: the guests whose checks are largest, the ones ordering the same thing repeatedly, or the ones who have not appeared in a season. The message then goes to that group alone.
- The entire check history is imported at the start. The load draws on the Silverware account itself rather than starting at connection, so established guests arrive with their spend intact.
Frequently asked questions
How does a Silverware check reach the right guest?
Through the reservation. No point-of-sale system knows who sat down, so each check is paired with the booking covering that table at that hour. What has nothing to pair against stays unattached, which is why a complete book lifts match rate.
Are comps and discounts visible, or only the net total?
Both. Discounts applied to a check come across along with the items, so a comped course or an adjusted check is legible as what it was rather than disappearing into a lower total. That matters when reading what a guest is worth, because a heavily comped visit and a modest one are not the same thing.
What happens to my Silverware history?
It transfers. Earlier checks load at setup and merge into the guest records already held instead of forming a separate list, so totals are right from the outset.
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